LIFE’GOOD sell products to stores without telling the store, a fault with the particular product. A long process with Contracted installer attending 3 times, inclusive of the Manager no solution found. Installer company , got Store to give me a new machine as they said machine fault. Same with the new machine . So I contracted manufacturer . Extremely poor customer service by LIFE’S GOOD. Called around 5 times in the morning end up getting a call back at 7pm . LIFE’S GOOD Technician said there is a fault with that particular product & we are trying to correct it. Said you will need a new USB nothing on it & go to Life’s Good website & download the program on to your computer via USB Then place USB into the device (hard drive recorder ). Problem is will not allow you to program in advance. Only what is on that day. I told the Sales Person at store on original purchase that I need to record for a week & then watch back on week end. Had he said can not do with this particular instrument I would have said give me another please. However Store had no knowledge of fault.Monday a report to Fair Trading will be made. Be Warned of LIFE’S GOOD PRODUCTS. I will write a paper later with a story about customer service in Australia. Also when you call customer service for Lifes Good you are told to send a technician to your home you have to pay.
I am not a technician & have Lifes good told the store I would have bought a different product.
Should be LIFE’S BAD
- Getting customer satisfaction-Part Two (dynamicbusiness.com.au)
- Why Everyone Needs a Turn Manning the Support Queue (shoretelsky.com)
- Top 10 of “Not So Excellent” Customer Service (business2community.com)