Do you hate be ripped off by the purchase of consumer products or stressed out trying to get them to honor their warranty agreement . Well my experience with Life’s Good product has been unbearable. To the point it sent my stress levels to place me extremely unwell.
LIFE’GOOD sell products to stores as it seems without telling the store, a fault with the particular product. A long process with Contracted installer attending 3 times, inclusive of the Manager no solution found. Installer company , got store to give me a new machine as they said machine fault. Same with the new machine . So I contracted manufacturer . Extremely poor customer service by LIFE’S GOOD. Called around 5 times in the morning end up getting a call back at 7pm . LIFE’S GOOD Technician said there is a fault with that particular product & we are trying to correct it. Said you will need a new USB nothing on it & go to Life’s Good website & download the program on to your computer via USB Then place USB into the device (hard drive recorder ). Problem is will not allow you to program in advance. Only what is on that day. I told the Sales Person at store on original purchase that I need to record for a week & then watch back on week end. Had he said can not do with this particular instrument I would have said give me another please. However Store seem to have no knowledge of fault. . Be Warned of LIFE’S GOOD PRODUCTS.. Also when you call customer service for Life’s Good you are told to send a technician to your home you have to pay. I am not a technician & have Life’s good told the store I would have bought a different product.
Following a hospitalisation Yesterday the 23rd of July I contacted Life’s Good again. Told a different story. They are saying that the employee either did not say that there was a fundamental fault with the product or should not have said that . They just keep saying we are doing software updates.
Should be LIFE’S BAD